1Who We Are and How to Contact Us
JLJPH is a Philippine-licensed online gaming platform accessible at jljph.best, operated under a valid licence issued by the Philippine Amusement and Gaming Corporation (PAGCOR). For the purposes of the Philippine Data Privacy Act of 2012 (Republic Act 10173), JLJPH acts as the Personal Information Controller (PIC) for all personal data collected through the platform.
Our designated Data Protection Officer (DPO) can be reached at:
If you have questions about how JLJPH handles your personal data, or if you want to exercise any of your rights under RA 10173, the DPO is your first point of contact. JLJPH will respond to all data-related requests within 15 business days of receipt.
2Personal Data We Collect
JLJPH collects personal data that is necessary and proportionate to operating a licensed online gaming platform in compliance with PAGCOR requirements and Philippine AML regulations. The categories of data we collect are described in the table below.
| Category |
Data Elements |
Required / Optional |
| Identity Data |
Full name, date of birth, gender, nationality |
Required (KYC) |
| Contact Data |
Mobile number, email address, home address |
Required |
| Verification Documents |
Government-issued ID (SSS, PhilHealth, UMID, Passport, Driver's Licence), selfie with ID |
Required (KYC) |
| Financial Data |
GCash number, Maya account, bank account details, transaction history, deposit and withdrawal records |
Required |
| Account Data |
Username, encrypted password, account preferences, responsible gaming settings |
Required |
| Usage Data |
Games played, bets placed, session duration, login timestamps, device type, browser |
Automatically collected |
| Technical Data |
IP address, device identifier, operating system, geolocation (country level) |
Automatically collected |
| Communications Data |
Support chat logs, emails, complaint records |
Collected when you contact us |
| Marketing Preferences |
Email / SMS opt-in status, promotional history |
Optional |
JLJPH does not collect sensitive personal information (as defined under RA 10173) such as health data, religious beliefs, or political affiliations, except where required by applicable law or where you voluntarily provide it in the context of a responsible gaming assessment.
3How We Collect Your Personal Data
JLJPH collects your personal data through the following channels:
3.1 Directly from You
- When you complete the JLJPH registration form at jljph.best/register.
- When you submit KYC verification documents.
- When you make a deposit or request a withdrawal.
- When you contact JLJPH's customer support via live chat or email.
- When you participate in surveys, promotions, or tournaments at JLJPH.
- When you update your account profile or responsible gaming preferences.
3.2 Automatically During Platform Use
- Technical and usage data are collected automatically through cookies, server logs, and analytics tools when you use the JLJPH website or app. See Section 9 for details on cookies.
3.3 From Third Parties
- Identity verification data may be verified through authorised third-party KYC and AML screening services that cross-reference against Philippine government databases and international sanctions lists.
- Payment processors (GCash, Maya, BDO, BPI, etc.) may provide JLJPH with transaction confirmation data necessary to credit or process your account.
4How JLJPH Uses Your Personal Data
JLJPH uses personal data only for purposes that are compatible with operating a licensed gaming platform and serving registered players. The specific purposes are:
- Account creation and management: To register your account, verify your identity, and maintain your player profile at JLJPH.
- KYC and AML compliance: To verify your identity, confirm the source of funds for deposits, and meet JLJPH's obligations under the Anti-Money Laundering Act (RA 9160, as amended) and PAGCOR's KYC requirements.
- Processing transactions: To credit deposits to your JLJPH account, process withdrawal requests, and maintain an accurate record of your financial activity on the platform.
- Platform operation and game provision: To deliver games, settle bets, manage player-vs-player matching in card games, and run live dealer tables.
- Customer support: To respond to your queries, resolve disputes, and handle responsible gaming requests.
- Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, account takeovers, collusion, and other prohibited conduct described in JLJPH's Terms and Conditions.
- Responsible gaming: To monitor gaming patterns that may indicate problem gambling and to administer deposit limits, loss limits, and self-exclusion requests.
- Legal and regulatory compliance: To meet JLJPH's reporting obligations to PAGCOR, the AMLC, the National Privacy Commission, and other competent authorities under Philippine law.
- Platform improvement: To analyse usage data in aggregate (non-personally identifiable) form to improve JLJPH's games, features, and user experience.
- Marketing (with your consent): To send you promotional offers, bonus notifications, and tournament announcements where you have opted in to receive marketing communications. See Section 12.
5Legal Basis for Processing
Under RA 10173, JLJPH relies on the following legal bases for processing your personal data:
| Processing Purpose | Legal Basis |
|---|
| Account registration and management | Contractual necessity (performance of the player agreement) |
| KYC / AML compliance | Legal obligation (PAGCOR licence conditions; RA 9160) |
| Deposit and withdrawal processing | Contractual necessity |
| Fraud prevention and security | Legitimate interest (protecting platform integrity and other players) |
| Responsible gaming monitoring | Legal obligation (PAGCOR responsible gaming requirements) |
| Regulatory reporting | Legal obligation (RA 9160; PAGCOR licence) |
| Marketing communications | Consent (opt-in; withdrawable at any time) |
| Platform analytics | Legitimate interest (improving the JLJPH platform) |
6Sharing Your Personal Data
JLJPH does not sell, rent, or trade your personal data. We share personal data only in the circumstances described below, and only to the extent necessary for the stated purpose:
6.1 Regulatory and Law Enforcement Bodies
JLJPH is required by Philippine law to share data with PAGCOR, the Anti-Money Laundering Council (AMLC), and law enforcement agencies where required by court order, regulatory direction, or a mandatory reporting obligation. JLJPH has no discretion to withhold data in these circumstances.
6.2 Service Providers (Data Processors)
JLJPH engages third-party service providers who process personal data on our behalf under written data processing agreements that require them to protect data to at least the same standard as JLJPH. These include:
- KYC and identity verification providers.
- Payment processors and e-wallet operators (GCash, Maya, GrabPay, etc.).
- Cloud infrastructure and hosting providers (Philippine data centre or equivalent).
- Customer support platform providers.
- Platform security and fraud detection vendors.
6.3 Game Content Providers
Certain game providers (such as JILI) may receive anonymised session data necessary to deliver their game content to you. No personally identifiable data is shared with game content providers beyond what is technically required for game delivery.
JLJPH does not share personal data with advertising networks, data brokers, or social media platforms for profiling or targeted advertising outside of JLJPH's own marketing communications (where you have opted in).
7Data Storage and Security
JLJPH stores personal data on servers located within the Philippines or in jurisdictions that provide equivalent data protection standards, in compliance with NPC guidelines on cross-border data transfers.
JLJPH implements the following technical and organisational security measures to protect your personal data:
- Encryption in transit: All data transmitted between your device and JLJPH's servers is encrypted using 256-bit TLS (SSL) encryption.
- Encryption at rest: Sensitive data fields (including financial data and ID document images) are encrypted in JLJPH's databases.
- Access controls: Access to personal data within JLJPH is restricted to staff who need it to perform their specific functions, on a least-privilege basis.
- Two-factor authentication: Available for player accounts and required for administrative access to systems containing personal data.
- Security monitoring: JLJPH's security team monitors platform infrastructure 24/7 for unauthorised access attempts, anomalous activity, and potential data incidents.
- Regular security assessments: JLJPH conducts periodic security audits and vulnerability assessments of its platform.
In the event of a personal data breach that is reasonably likely to give rise to a real risk of serious harm to affected individuals, JLJPH will notify the National Privacy Commission and affected players in accordance with the NPC's mandatory breach notification rules (within 72 hours of discovery where feasible).
8Data Retention Periods
JLJPH retains personal data for as long as is necessary for the purpose for which it was collected, and for as long as required by applicable Philippine law. The following minimum retention periods apply:
| Data Category | Retention Period | Legal Basis for Retention |
|---|
| KYC / identity documents | 5 years after account closure | RA 9160 (AMLA) — mandatory |
| Transaction records (deposits / withdrawals) | 5 years after account closure | RA 9160 (AMLA) — mandatory |
| Account profile data | Duration of account + 2 years after closure | Contractual / regulatory |
| Betting and gaming records | 5 years after account closure | PAGCOR licence requirements |
| Support communications | 3 years from the date of the interaction | Legitimate interest (dispute resolution) |
| Marketing preferences / opt-in records | Until withdrawal of consent + 1 year | Consent / legal compliance |
| Usage and technical logs | 12 months (rolling) | Security / platform operation |
After the applicable retention period, JLJPH will securely delete or anonymise personal data so that it can no longer be attributed to an identifiable individual.
9Cookies and Tracking Technologies
JLJPH uses cookies and similar tracking technologies (local storage, session tokens) to operate the platform and improve your experience. The types of cookies in use are:
- Strictly necessary cookies: Required for the JLJPH platform to function. These include session authentication cookies that keep you logged in and security tokens that protect against CSRF attacks. These cannot be disabled without breaking platform functionality.
- Functional cookies: Store your preferences (such as language, responsible gaming settings, and last-used payment method) so JLJPH can personalise your experience across sessions.
- Analytics cookies: Used by JLJPH to understand how the platform is used in aggregate — which games are most popular, where users encounter difficulties, how navigation flows are used. Analytics data is pseudonymised and used only to improve JLJPH's platform.
- Security cookies: Used to detect and prevent fraudulent login attempts and bot activity.
JLJPH does not use third-party advertising cookies or permit advertising networks to place tracking cookies on jljph.best. You can manage functional and analytics cookies through your browser settings, though disabling necessary cookies will affect platform performance.
10Your Rights Under RA 10173 (Philippine Data Privacy Act)
As a data subject under Philippine law, you have the following rights in relation to your personal data held by JLJPH. These rights can be exercised by contacting JLJPH's Data Protection Officer at support@jljph.best.
Right to Be Informed
You have the right to know what personal data JLJPH holds about you, why it is held, and how it is processed — which is the primary purpose of this Privacy Policy.
Right of Access
You may request a copy of the personal data JLJPH holds about you. JLJPH will provide this within 15 business days of receiving a valid request, subject to verification of your identity.
Right to Rectification
If your personal data held by JLJPH is inaccurate or incomplete, you have the right to request correction. You can update most profile information directly from your account settings.
Right to Erasure
You may request deletion of your personal data where processing is no longer necessary or lawful. Note that JLJPH is required by law to retain certain data for a minimum of 5 years under the AMLA.
Right to Object
You may object to processing based on legitimate interests or for direct marketing purposes. Objecting to marketing will stop JLJPH from sending you promotional communications immediately.
Right to Data Portability
Where technically feasible, you may request your personal data in a structured, commonly used format for transfer to another service, for data processed on the basis of consent or contract.
To exercise any of these rights, email support@jljph.best with the subject line "Data Rights Request — [Your Full Name]". JLJPH will respond within 15 business days. If you are unsatisfied with JLJPH's response, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.
11Children's Privacy
JLJPH does not knowingly collect personal data from individuals under 21 years of age. The platform is exclusively intended for adults who meet the age and eligibility requirements set out in JLJPH's Terms and Conditions.
If JLJPH discovers that personal data has been collected from a person under 21, the relevant account will be immediately closed and all associated personal data will be deleted without delay (except where deletion is prevented by mandatory legal retention requirements). If you believe a minor has registered at JLJPH, please contact support@jljph.best immediately.
12Marketing Communications
JLJPH will only send you marketing communications (promotional emails, bonus notifications, tournament announcements) where you have provided explicit consent to receive them — for example, by opting in during registration or subsequently through your account settings.
You can withdraw consent for marketing communications at any time by:
- Clicking the unsubscribe link in any JLJPH marketing email.
- Updating your communication preferences in your JLJPH account settings.
- Contacting JLJPH support at support@jljph.best.
Withdrawal of consent for marketing does not affect any other processing of your data by JLJPH that is based on a different legal basis (such as contractual necessity or legal obligation). Transactional messages (deposit confirmations, withdrawal notifications, KYC requests, security alerts) are not marketing communications and will continue to be sent regardless of your marketing opt-in status.
13Changes to This Privacy Policy
JLJPH reviews and updates this Privacy Policy periodically to reflect changes in applicable law, regulatory guidance from the NPC, or changes to how the platform processes personal data. The date of the most recent update is displayed at the top of this page.
When material changes are made to this Privacy Policy, JLJPH will notify registered players by email and/or an in-platform notification at least 7 days before the updated policy takes effect. We encourage you to review the Privacy Policy periodically to stay informed about how JLJPH protects your data.
Your continued use of the JLJPH platform after the effective date of any Privacy Policy update constitutes your acceptance of the revised policy, subject to any rights you may have under RA 10173.
14How to Contact JLJPH About Privacy
For all privacy-related enquiries, data access requests, complaints, or to exercise any of your rights under RA 10173, please contact JLJPH's Data Protection Officer:
Data Protection Officer — JLJPH
📧 Email: support@jljph.best
🌐 Website: jljph.best
⏱️ Response time: within 15 business days of receipt
📋 Subject line: "Data Rights Request — [Your Full Name]"
If you are not satisfied with JLJPH's handling of your data or your data rights request, you have the right to file a complaint with the National Privacy Commission of the Philippines (NPC). Information on how to contact the NPC is available at the NPC's official website.
